Refund policy

Refunds and Exchanges

Sister Sue's Closet does not accept exchanges or offer refunds except in the case of damaged or defective items.  Items damaged in shipment should be reported to USPS, UPS, or FED-X for an insurance claim.  We will not refund items damaged or lost in shipping. 

Cancellations are available up to 48 hours from the purchase date, after which, all sales are final due to the customization of most of our products.

You can always contact us for any return question at sistersuescloset@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Refunds will ONLY be issued for out-of-stock, high risk orders or orders that aren't able to be fulfilled within 21 business days of placing the order. When refunded funds will be issued to the original form of payment used on an order in the event that it is canceled. All charge backs issued within 21 business days of order placement SHALL be considered void.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
 If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.